Percent of patients who said that doctors always listened to them and explained things well.
Higher percentages are better.
Percent of patients who said that nurses always listened to them and explained things well.
Higher percentages are better.
Percent of patients who said they were given information about recovering at home.
Higher percentages are better.
Percent of patients who said they always received help quickly from hospital staff.
Higher percentages are better.
Average time patients spent in the emergency department before leaving from the visit.
A lower number of minutes is better.