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Medicare Agencies and Organizations in Guam
Claims & billing
Benefits Coordination & Recovery Center (BCRC)
Benefits Coordination & Recovery Center (BCRC)Questions regarding — Claims & billing
Medicare Secondary Payer, and who pays first. Toll free: (855) 798-2627
Carrier
Noridian Administrative ServicesQuestions regarding — Claims & billing
Part B bills and services. Toll free: (800) 633-4227
DME MAC -- Durable Medical Equipment Medicare Administrative Contractor
Noridian Administrative ServicesQuestions regarding — Claims & billing
Bills for durable medical equipment and a list of approved suppliers of this equipment. Toll free: (800) 633-4227
Fiscal Intermediary
NoridianQuestions regarding — Claims & billing
Part A bills and services, hospital care, skilled nursing care, and fraud. Toll free: (800) 633-4227
OIG (DHHS) -- Office of the Inspector General (Department of Health and Human Services)
Department of Health and Human Services - Office of Inspector GeneralQuestions regarding — Claims & billing
Reporting fraud. Toll free: (800) 447-8477
TDD: (800) 377-4950
Local Phone: (202) 619-1343
RHHI -- Regional Home Health Intermediary
NoridianQuestions regarding — Claims & billing
Home health, hospice care, and fraud. Toll free: (800) 633-4227
RRB Carrier - Railroad Retirement Board Carrier
NoridianQuestions regarding — Claims & billing
(For Railroad Retirement beneficiaries only) - Part B bills and services. Toll free: (888) 355-9165
Local Phone: (877) 288-7600
Complaints about my care or services
Accreditation Association for Ambulatory Health Care
Accreditation Association for Ambulatory Health CareQuestions regarding — Complaints about my care or services
Finding out if urgent care centers and ambulatory surgical centers are accredited or not. Local Phone: (847) 853-6060
American Association for Accreditation of Ambulatory Surgical Facilities
American Association for Accreditation of Ambulatory Surgical FacilitiesQuestions regarding — Complaints about my care or services
Finding out if an ambulatory surgical center is accredited or not. Toll free: (888) 545-5222
Local Phone: (847) 775-1970
American Board of Medical Specialties
American Board of Medical SpecialtiesQuestions regarding — Complaints about my care or services
Finding out if a doctor is board certified. Toll free: (866) 275-2267
Local Phone: (312) 436-2600
American Hospital Association
American Hospital AssociationQuestions regarding — Complaints about my care or services
Finding a voluntary list of patients' rights in a hospital. Toll free: (800) 424-4301
Local Phone: (312) 422-3000
Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO)
Livanta, LLCQuestions regarding — Complaints about my care or services
Complaints about quality of care, and filing an appeal or complaint. Toll free: (877) 588-1123
Center for Health Dispute Resolution (CHDR)
MAXIMUS Center for Health Dispute Resolution (CHDR)Questions regarding — Complaints about my care or services
Requesting external reviews of Medicare managed care denials. Local Phone: (585) 425-5210
College of American Pathologists
College of American PathologistsQuestions regarding — Complaints about my care or services
Finding out if the lab where your blood tests are sent is accredited or not. Toll free: (800) 323-4040
Local Phone: (847) 832-7000
ESRD -- End-Stage Renal Disease Networks
Western Pacific Renal Network, LLC - Network 17Questions regarding — Complaints about my care or services
Where to submit a complaint about the quality of care I received from my kidney dialysis facility. Toll free: (800) 232-3773
Local Phone: (415) 897-2400
ESRD State Survey Agency
Hawaii Department of HealthQuestions regarding — Complaints about my care or services
Complaints about the quality of care in dialysis facilities. Local Phone: (808) 692-7420
Joint Commission on Accreditation of Healthcare Organizations (JCAHO)
Joint Commission on Accreditation of Healthcare Organizations (JCAHO)Questions regarding — Complaints about my care or services
Finding out if your health care organization is accredited or not. Local Phone: (630) 792-5800
Nursing Home State Survey Agency
Hawaii Department of HealthQuestions regarding — Complaints about my care or services
Where to submit a complaint about the quality of life or quality of care inside a nursing home. Local Phone: (808) 692-7420
Office for Civil Rights
Office for Civil Rights of the WestQuestions regarding — Complaints about my care or services
Submitting a complaint about discrimination. Local Phone: (415) 437-8310
Ombudsman
Department On Aging of AS, GU, HI, and MPQuestions regarding — Complaints about my care or services
Obtaining information on nursing homes or resolving problems between nursing homes and residents or their families. Toll free: (888) 875-9229
Local Phone: (808) 586-0100
Senior Medicare Patrol (SMP)
Guam Deptartment of Public Health & Social Services, Division of Senior CitizensQuestions regarding — Complaints about my care or services
Complaints about quality of care, and filing an appeal or complaint. Local Phone: (671) 735-7103
General health & health conditions
Agency for Healthcare Research and Quality (AHRQ)
Agency for Healthcare Research and Quality (AHRQ)Questions regarding — General health & health conditions
Ordering brochures on Choosing a Hospital. Choosing Treatments and Choosing a Hospital. Toll free: (800) 358-9295
TDD: (888) 586-6340
American Association of Kidney Patients
American Association of Kidney PatientsQuestions regarding — General health & health conditions
Educational materials for people with kidney disease. Toll free: (800) 749-2257
Local Phone: (813) 636-8100
American Cancer Society
American Cancer SocietyQuestions regarding — General health & health conditions
Finding information on cancer. Toll free: (800) 227-2345
TDD: (866) 228-4327
American Heart Association
American Heart AssociationQuestions regarding — General health & health conditions
Finding information on heart disease. Toll free: (800) 242-8721
Local Phone: (214) 570-2000
Spanish Phone: (800) 242-8721
American Kidney Fund
American Kidney FundQuestions regarding — General health & health conditions
Financial assistance and educational materials for people with kidney disease. Toll free: (800) 638-8299
Local Phone: (301) 881-3052
Spanish Phone: (866) 300-2900
Internal Revenue Service
Internal Revenue ServiceQuestions regarding — General health & health conditions
Obtaining materials/forms for income tax filing and how Medicare Savings Accounts can affect my income taxes. Toll free: (800) 829-1040
National Cancer Institute's Cancer Information Service
National Cancer Institute's Cancer Information ServiceQuestions regarding — General health & health conditions
Information on cancer treatments, clinical trails, alternative medicine, coping with side effects, and other cancer related information. Toll free: (800) 422-6237
National Institute on Aging Information Center
National Institute on Aging Information CenterQuestions regarding — General health & health conditions
Discussing health concerns, medicines, and other issues important to older people. Toll free: (800) 222-2225
TDD: (800) 222-4225
National Kidney and Urologic Diseases Information
National Kidney and Urologic Diseases InformationQuestions regarding — General health & health conditions
Educational materials for people with kidney disease. Toll free: (800) 891-5390
Local Phone: (301) 654-4415
National Kidney Foundation, Inc.
National Kidney Foundation, Inc.Questions regarding — General health & health conditions
Support groups and educational materials for people with kidney disease. Toll free: (800) 622-9010
Local Phone: (212) 889-2210
Health care facilities & services in my area
American Self-Help Clearinghouse
American Self-Help ClearinghouseQuestions regarding — Health care facilities & services in my area
Finding specific health support groups in your area. Toll free: (800) 367-6274
Local Phone: (973) 989-1122
CHIP -- Children's Health Insurance Program
Guam Department of Health Care FinancingQuestions regarding — Health care facilities & services in my area
Health insurance programs to children whose families earn too much to be eligible for Medicaid, but not enough to purchase private insurance. Toll free: (877) 548-7669
Local Phone: (671) 735-7356
Eldercare Location
DC longterm care Ombudsman programQuestions regarding — Health care facilities & services in my area
Finding necessary and convenient services that serve the elderly in their community. Toll free: (800) 677-1116
Local Phone: (202) 434-2120
Primary Care Association
Primary Care Association of GuamQuestions regarding — Health care facilities & services in my area
Finding a Federally Qualified Health Center (FQHC) closest to me to help me lower my health care costs. FQHCs include community health centers, tribal health clinics, migrant health services, and health centers for the homeless. Local Phone: (808) 537-5855
State Hospice Organization
Hospice Organization of GuamQuestions regarding — Health care facilities & services in my area
To find a hospice program in my area. Local Phone: (671) 647-5355
Help with my Medicare options & issues
1-800-MEDICARE
1-800-MEDICAREQuestions regarding — Help with my Medicare options & issues
General Medicare information, ordering Medicare booklets, and information about health plans. Toll free: (800) 633-4227
CMS RO - Centers for Medicare & Medicaid Services Regional Office
CMS, San Francisco Regional OfficeQuestions regarding — Help with my Medicare options & issues
Information on local seminars and health fairs on Medicare health plan choices, or to report a complaint directly to CMS. Local Phone: (415) 744-3602
RRB -- Railroad Retirement Board
Railroad Retirement BoardQuestions regarding — Help with my Medicare options & issues
(For Railroad Retirement beneficiaries only) - RRB benefits, lost RRB Medicare card, address change, and enrolling in Medicare. Toll free: (877) 772-5772
SHIP -- State Health Insurance Assistance Program
Guam Medicare Assistance Program (GUAM MAP)Questions regarding — Help with my Medicare options & issues
Personalized health insurance counseling Local Phone: (671) 735-7415
SSA -- Social Security Administration
Social Security AdministrationQuestions regarding — Help with my Medicare options & issues
Changing my address, Medicare Part A or Part B, lost Medicare card, and Social Security benefits. Toll free: (800) 772-1213
State Department of Insurance
Department of Revenue and Taxation of GuamQuestions regarding — Help with my Medicare options & issues
Medigap Policies Local Phone: (671) 635-1835
Other insurance programs
CHIP -- Insure Kids Now
Children's Health Insurance ProgramQuestions regarding — Other insurance programs
Children's Health Insurance Program Toll free: (877) 543-7669
Department of Defense
Department of DefenseQuestions regarding — Other insurance programs
Whether I qualify for military retiree health care benefits. Local Phone: (703) 571-3343
Department of Veterans Affairs
Department of Veterans AffairsQuestions regarding — Other insurance programs
VA medical benefits. Toll free: (800) 827-1000
Federal Black Lung Program
Federal Black Lung ProgramQuestions regarding — Other insurance programs
Finding out where my doctor should send the bills for the diagnosis and treatment of my black lung disease. Toll free: (800) 638-7072
HUD -- U.S. Department of Housing
U.S. Department of Housing and Urban Development (HUD)Questions regarding — Other insurance programs
Information and services about homes and communities for citizens and for HUD's current and potential home buyers. Toll free: (800) 569-4287
Local Phone: (202) 708-1112
Office of Personnel Management
Office of Personnel ManagementQuestions regarding — Other insurance programs
Claims and other issues for retired federal employees and their dependents/survivors. Toll free: (888) 767-6738
TDD: (800) 878-5707
Local Phone: (202) 606-1800
State Health Departments
Hawaii Department of HealthQuestions regarding — Other insurance programs
Health based programs and services. Local Phone: (808) 586-4400
About Guam
Guam is an unincorporated and organized territory of the United States in Micronesia in the western Pacific Ocean. It is the westernmost point and territory of the United States, along with the Northern Mariana Islands. The capital city of Guam is Hagåtña and the most populous city is Dededo. The inhabitants of Guam are called Guamanians, and they are American citizens by birth. Indigenous Guamanians are the Chamorros, who are related to other Austronesian natives of Eastern Indonesia, the Philippines, and Taiwan. Guam has been a member of the Pacific Community since 1983.
In 2016, 162,742 people resided on Guam. Guam has an area of 210 square miles (540 km2; 130,000 acres) and a population density of 775 per square mile (299/km2). In Oceania, it is the largest and southernmost of the Mariana Islands and the largest island in Micronesia. Among its municipalities, Mongmong-Toto-Maite has the highest population density at 3,691 per square mile (1,425/km2), whereas Inarajan and Umatac have the lowest density at 119 per square mile (46/km2). The highest point is Mount Lamlam at 1,332 feet (406 m) above sea level. Since the 1960s, the economy has been supported by two industries: tourism and the United States Armed Forces.
Source: Wikipedia